Digicel Confirms Service Disruption Due to Vandalism in Jamaica

Digicel Jamaica announced that a service outage on March 4, 2025, was due to vandalism that resulted in the cutting of fibre cables. The disruption affects both residential and business services, with the customer service system also down. Digicel is working to restore services and advises customers to use social media for updates.

On March 4, 2025, telecommunications provider Digicel announced that the service outage experienced by its customers was caused by acts of vandalism. The company reported that fibre cables were deliberately cut, affecting both residential and enterprise services across Jamaica. Furthermore, Digicel indicated that its customer service system was also offline, urging clients to stay updated through social media, WhatsApp, and SMS during this disruption.

Digicel has reassured customers that its technical teams are diligently working to restore services promptly. They expressed regret for the inconvenience this disruption has caused, acknowledging the vital nature of their telecommunications services for users. Digicel’s commitment to addressing the situation reflects their dedication to customer satisfaction and service reliability.

In summary, the outage affecting Digicel customers in Jamaica was traced back to intentional damage to fibre cables, attributed to vandalism. The company has reassured customers of ongoing efforts to restore services swiftly while directing them to utilize alternate communication channels during the disruption. Digicel’s swift response highlights their commitment to maintaining customer service and operational integrity despite the challenges posed by vandalism.

Original Source: www.jamaicaobserver.com